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Update on yesterday’s partial outage

by / Monday, 11 August 2014 / Published in Status Updates

As announced via Twitter [1, 2], there was a partial outage wrt. our monitoring/alerting services during yesterday early morning (GMT). Here’s more information:

What was affected during the outage?

  • Classic sensors’ results were lost during the incident.
    Notifications were not triggered until after the incident was corrected.
  • iMacros sensor’s results were not immediately stored during the incident. However, the results could be restored from a buffer after the fact, so you can access them in the reports.
    Notifications were triggered after the incident was fixed.

The technical reason behind the issue was a database connection problem;  as of now, our developers have identified the root cause and are implementing means to prevent it in the future.

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