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Unscheduled transaction monitoring downtime [Fixed]

by / Wednesday, 01 May 2013 / Published in Status Updates

We are sorry to report some unscheduled downtime of our real browser transaction monitoring service. The reason was a problem with one of the hard disks. Unfortunately we did not detect it before it happened, so all we could do was repair the system after the damage had occurred. As a result, your account might show up to eight hours without transaction data. In the tactical overview, this time is clearly marked with white boxes. The problem is fixed meanwhile and transaction monitoring has resumed.

The good news is that our classic monitoring and the alerting were not affected by the above problem. So there was no interruption in your classic monitoring coverage.

We will add additional checks to our system to make sure this issue does not happen again. If you have any questions, please contact our tech support at support@alertfox.com.

 

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