AlertFox is part of the Ipswitch family of tools and services. Learn More »

SUPPORT

Welcome to AlertFox support. We’ve provided a number of resources you can use to get started with AlertFox.

NEW TO WEB PERFORMANCE MONITORING?

If you’re new to website uptime and performance monitoring, take a look at our getting started video and our series of four short tutorials. Also, our FAQ covers some basic functionality questions, which you may find useful.

More resources for the monitoring expert

If you’ve already used website monitoring software,and would like to delve deeper into what you can do with AlertFox, such as prioritizing website monitoring alerts and creating performance monitoring macros, check out our Wiki. We also recommend our 5 minute getting started video, as it covers how to use AlertFox to monitor web pages for availability and performance.

RESOURCES

We've put together a great set of website monitoring resources to help you get started with AlertFox, If you have any questions, please don't hesitate to contact us.

TUTORIALS

Our 4 quick tutorials to explain the features and functionality in AlertFox. There’s something here for everyone – from the website monitoring newbie to the experienced user.

In the tutorials we review the dashboard, creating a classic (http, FP, or DNS) sensor, installing the Firefox add-on, creating contacts and alerts, and finally using the AlertFox reports for root cause analysis

creating web transactions

AlertFox PRO3 accounts includes a free Macro Creation Service - we refer to monitored web transactions as 'macros' in the AlertFox console. If you want help creating monitored website or web application transactions, just send us a description of the tasks you want to monitor (e.g., as a series of screenshots) and we'll create the required transaction monitoring macro(s) for you.

subscription questions

If you have questions about your AlertFox subscription or would like to speak with a sales person please contact sales-AlertFox@ipswitch.com. You can convert from a trial to a PRO 1/2/3 account at anytime during your trial.

When you purchase a subscription your trial account and sensor data are preserved. You can also upgrade or downgrade to the commercial packages at anytime.

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