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While our administrators are dealing with the AlertFox database (in order to overcome potential performance issues) some customers report failures when accessing reports or running “Test Now”. We are aware of this problem and are trying to fix it. Please refer to this post for updates. [Update] The underlying cause has been identified and a

Downtime of the week: Sears Online Store

Tuesday, 04 February 2014 by

It probably comes at no surprise that the team at AlertFox uses the web heavily even outside of work, from casual browsing, to shopping and travel planning. Often we encounter website issues where we think “This would not happen if they had a good web performance monitoring system in place”. In this series  we will report

Last night we had a database storage issue that has affected the storage of classic results for some customers between 0:00 and 6:00am CET on 2014/1/29. iMacros results and alerting were not affected.    

Measurement Server Update: iMacros 9.0.6

Tuesday, 28 January 2014 by

Over the next few days we will update our measurement servers to take advantage of  iMacros version 9.0.6. This update does not require any changes to your sensors.

This morning, our tech team has detected some malfunction wrt. immediate sensor tests of iMacros sensors (“Test Now” on the sensor settings page) which seem to report wrong data. We will disable this functionality until the issue has been resolved. Please refer to this blog post for updates on this matter. [Update] The development crew

Many users have asked for this feature and, along with a number of other updates and tweaks, the new Blackout Periods feature went live with our Wednesday December 11, 2013 system update! Use Blackout Periods to suspend monitoring and alerting during scheduled site maintenance and downtime periods. Your performance statistics won’t be skewed by maintenance

30 minutes after detecting missing iMacros measurements, our system is within normal limits again. We apologize for this incident. Classic measurements have not been affected.

[Update] Upgrading iDrone backend

Wednesday, 27 November 2013 by

We have received reports on missing iDrone sensors’ results. The dev crew has identified a database related performance bottleneck and will assign more resources to handle the load. We’ll update this ticket accordingly. [Update 15:08: Still working on it] [Update 16:25: New backend processes are in place. Let us know if you experience any more

New website monitoring use cases

Wednesday, 30 October 2013 by

Today five new website monitoring use cases went live. They demonstrate how you can use AlertFox to monitor, troubleshoot, and solve a variety of website and web application performance problems. Read on and find out how it can work for your organization.

We are currently experiencing a problem with handling iMacros sensors’ results as they come in from our measurement servers.  As a consequence, we are not able to detect measurement failures and send appropriate notifications. You will notice this issue as “gaps” in the sensor’s logs and as “white spots” in the tactical overview report. Classic