FREQUENTLY ASKED QUESTIONS

Here’s a list of the frequently asked questions we’ve received from our website visitors. Select a question to view it’s answer. If you’d like to know more about AlertFox, please don’t hesitate to contact us at sales@alertfox.com

GENERAL QUESTIONS

You send us a description of the tasks you wish to monitor (e.g., as a series of screenshots) and we create the transaction monitoring macro(s) for you and add them to your account. Of course, you can always edit and change the macros yourself within the web interface. This allows you to have the best of both worlds: the ability to change things quickly yourself and full (and free) support when you need it. The Macros Creation Service is included in the AlertFox PRO3 subscription.

The AlertFox PRO2 and PRO3 subscriptions include a free iMacros software license for creating and modifying test scripts and running all tests on your local system. This can be especially useful for investigating tricky web performances issues. But of course, if you prefer, we can create the test macros for you.

We get this question a lot. Alertfox is able to offer affordably-priced subscription options because we use a self-service script creation based on the popular iMacros browser add-on. Also, we don't have an unnecessary network of monitoring stations. We've proven that three globally distributed centers (in Asia, Europe, and North America) are more than enough.

TECHNOLOGY QUESTIONS

AlertFox uses the iMacros DirectScreen technology to automate and monitor Flash applets directly inside the web browser. The response time measurements always reflect the true user experience because only AlertFox uses real IE and Firefox browsers and the original browser plug-ins such as Adobe Flash Player, Microsoft Silverlight and SUN Java runtime.

Most AJAX elements are already supported by the HTML based recording available in the iMacros for Firefox add-on. For some tasks, such as monitoring AJAX drag & drop, you can use the iMacros DirectScreen Technology, which is available in our PRO2 and PRO3 accounts.

iMacros software includes image recognition support and AlertFox fully supports this with its build-in image uploader.

Yes. AlertFox runs thousands of iMacros every day. We know this tool inside out and have a close relationship with the iMacros developers. We look forward to assisting you. Please email any technical questions to support@alertfox.com.

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