Frequently Asked Questions

Does AlertFox really work with Flash applets?

Yes, it does. AlertFox uses the iMacros DirectScreen technology to automate and monitor Flash applets directly inside the web browser. The response time measurements always reflect the true user experience because only AlertFox uses  real IE and Firefox browsers and the original browser plug-ins such as Adobe Flash Player, Microsoft Silverlight an SUN Java runtime.

What about AJAX support?

AlertFox has full AJAX support: Many AJAX elements are already supported by the HTML based recording available in the iMacros for Firefox addon. For some tasks, such as monitoring AJAX drag & drop you can use the iMacros DirectScreen Technology, which is available in our PRO2 and PRO3 accounts.

How do I use the iMacros addon? Can you help me with that?

Sure! AlertFox runs thousands of iMacros every day. We know this tool inside out and have a close relationship with the iMacros developers. We look forward to assisting you. Please email any technical questions to support@alertfox.com. You can also find answers by browsing the iMacros Wiki and using the iMacros user forum.

Can I also use image recogntion to find and test certain elements?

The iMacros software includes image recognition support and AlertFox fully supports it with the build-in image uploader.

Why can't I use a free email address to sign up?

Even our free AlertFox accounts contain the powerful transaction monitoring service. To avoid abuse we require signing up with a real email address (e. g. yourname@yourdomain.com) and not a freemail address like those offered by Gmail, Yahoo! or Hotmail. All our AlertFox PRO accounts include the option of adding up to five additional email addresses, and these email address can be freemail addresses.

Can I upgrade later?

You can upgrade from a Free to a PRO1/2/3 account anytime by clicking  the "Sign Up" links on the front page. When you purchase an upgrade your current user account and sensor data are preserved. You can also up- or downgrade the commercial packages anytime. To up- or downgrade between the PRO1/2/3 packages simply use the "Sign-Up" links on the front page. Signing up for another package will automatically cancel your current subscription.

Why is AlertFox so much cheaper than other website monitoring services?

Good question! Alertfox is able to offer free options and very competitively priced PRO accounts because it uses self-service script creation based on the popular iMacros browser add-on. AlertFox users can go one step further, using innovative iMacros technology to create transaction monitoring macros that run directly in the Firefox or Internet Explorer web browsers.

Also, we do not have an unnecessary network of hundreds of global monitoring stations. We have proven that three globally distributed centers (in Asia, Europe, and North America) are more than enough.

Why do you have "only" three monitoring stations? Other provider have hundreds of them?

When was the last time you could access a website in New York but not in Detroit?
Our answer: Never in the past five years.

Have you ever heard of a website that works for somebody in Germany but not in France?
Our answer: No, never.

Have you ever come across a website that was “up” but some part of its functionality was broken or very slow?
Our answer: Yes, at least once this month!

We focus on the features you really need: In-depth availability and performance monitoring of Web applications.

My question is not included in this FAQ. Whom should I contact?

Please see our website monitoring wiki and its FAQ chapter. If the wiki does not answer your question, please email us at support@alertfox.com or use the contact page. We will do our best to reply within one business day.

Top